Updated as at 8 April 2020
1. How is New Zealand affected by COVID-19?
New Zealand is currently at Alert Level 3. We are preparing and will move to Alert Level 4 at 11:59 pm on Wednesday 25 March.
To find out more about Alert Levels, visit https://covid19.govt.nz/government-actions/covid-19-alert-level/
2. How has COVID-19 affected the Shipping Industry?
The spread of the coronavirus is affecting the shipping industry in unprecedented ways. As all countries are taking measures to restrict the outbreak, the shipping industry has been majorly impacted.
For Sea Freight:
A large number of containers have been stuck in transshipment and the rise of 'Blank Sailings' by shipping lines has lead to a shortage of 'Empty Containers'. Trade restrictions across major ports of the world, to prevent the Coronavirus outbreak have lead to containers being stuck in Transshipment. This is affecting the profitability of shippers on a large scale, as it has lead to delay in delivery of necessary goods across the globe.
For Air Freight:
The massive delay in sea freight shipments has caused freight companies to increase delivery via air freight. However, due to very low passenger numbers globally there has been an unprecedented number of flight cancellations across the network.
For New Zealand, this is predominantly impacting NZ-HKG overnight traffic, however there are also cancellations on other sectors impacting shipments. In most cases shipments traveling to/via HKG will incur an extra day in transit. All efforts are being made to route material away from HKG where possible to minimise Transit Time (TT) Impact, and appropriate checkpoints are being applied to shipments to provide greater visibility.
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Update from UPS received 8 April 2020
Hong Kong
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As of Apr 6, 24 new confirmed cases reported in HKG, 914 in total
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Delay of cross border trucking between HKG and SZX are expected as all drivers will required to take nucleic acid test at the border from Mar 27, test result is valid for 14 days. 3-4 hours delay are expected in the first couple weeks
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For the new quarantine requirement for the cross border truck drivers between HKG and mainland china, UPS trucking service vendors confirmed 100% ready for it new requirement at cross border Customs effective on Apr 10
Japan
Government:
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JP infection number is increasing especially in TYO.
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News report April 6th morning that PM Abe is resolving to declare a State of Emergency on the 7th or 8th of APR to cover large cities such as Tokyo and Osaka. The declaration is reported to last for 1 month until 06MAY. The declaration gives each governor the power to “request the cooperation” of residents and business to limit going outside, to ask for cancellation of events, to use Eminent Domain powers to appoint buildings as temporary medical facilities, and to direct transportation service providers to prioritize medical shipments.
https://www.japantimes.co.jp/news/2020/04/06/national/japan-shinzo-abe-state-of-emergency-tokyo-osaka/
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The Japanese law allows the governors to request and they cannot force by fine or imprisonment.
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The Japanese government is preparing a list of “essential businesses” that the government wishes would remain open during the state of emergency.
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The governor of TYO will be holding a news conference to night what the measures TYO Metropolitan Government will take in event PM declares a State of Emergency.
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Emergency declaration is not expected to stop road or train or logistics services.
Philippines
SPL Manila Warehouse (PH CP) :
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As of Apr 7th , operating on skeletal force. All returns will be physically received but expect delays on system receiving.
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Seagate CSO team has been updated
SP service (Clarke):
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Service delays in Luzon to be expected.
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5X flight will be cancelled for Apr 9 and 10
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Appropriate exceptions will be assigned to affected packages as necessary (DH-NO UPS CNTRL if in-building, C5-EMERGENCY if on-road).
Asia (SZX = Shenzhen) hub – General
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SZX customs required aircraft inspection for all inbound brown-tails for COVID-19 impact and delayed aircraft unloading/loading process. impacted shipments, inbound:
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NRT, KIX, CRK, KUL, PEN, ICN
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Mis-connection, shipment offload due exceed capacity continued to be happening
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SZX-DEL volume held in SZX hub due to COVID 19 impact in IN
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SZX-AU/NZ volume held in SZX hub due to COVID 19 impact. UPS experiencing Major backlog due to high volume. Expect delay.
General SP EMEA
Effective immediately and until further notice, in order to support UPS operations during the COVID-19 outbreak, the commit times for all domestic, transborder and worldwide Express and Express Saver service shipments have been relaxed in Europe, as noted below:
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Express: 10:30 AM to 12:00 PM
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Express Saver: 12:00 PM to 2:00 PM.
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Express Saturday Delivery (DE & UK only): 12:00 PM to 2:00 PM.
Consignees that are knowingly closed due to Corona, will not receive multiple delivery attempts. Shipments will be returned as per customer protocol.
Overview – ISMEA Region
More and more countries’ authorities imposing restrictions in the effort to contain the virus spreading, typically banning passengers flights in/out the country, closing borders, restricting the in-country non-essential private companies to work, imposing curfew.
Situation is quite dynamic and changing in every few hours. Only essential goods clearance approval is being given by authorities that too on case to case basis.
Middle East and Central Asia
UAE: UPS is operating as being logistic company have special permission & as far the flights are arriving , we are on duty to serve the customer with proper safety measures as recommended by the Government.
Saudi: due to COVID-19 Saudi security department decision to lock this area until further notice. Anak, Awamiah, Qatif, Rahima, Ras Tanura, Safwa, Seihat and Tarut. For all other cities, service is available but transit time is been effected by 1-2 days extra time due to the difficulties being faced with load movements into Saudi Arabia. A curfew for the remainder of Saudi Arabia started last week from 15.00-07.00 and will continue until 21 April 2020. General movement between and in major cities is forbidden throughout the day, but as a logistic and transportation company, UPS has an exemption and running operation as normal.
Kuwait: In order to prevent COVID-19 virus from spreading in Kuwait, all passenger flights are suspended from/to Kuwait until further notice. Cargo flights are still operating as per schedule without restriction.
Bahrain: In order to prevent COVID-19 virus from spreading, Bahrain has suspended all passenger flights until further notice, resulting in export/import delays.
Oman: In order to prevent COVID-19 virus from spreading, Oman has suspended all passenger flights until further notice, resulting in export/import delays.
Qatar: In order to prevent COVID-19 virus from spreading, Qatar has suspended various passenger flights until further notice, resulting in export/import delays. Passenger flights from Europe are still operational but less frequent. The government has restricted working hours and available staffing in the industry. Following those guidelines, UPS will reduce opening hours from 07:00 am 13:00-hence, pick up and deliveries are subject to delays.
Jordan: A national emergency declaration was issued by the government of Jordan locking down all public and private sectors with the exception of Health & Food supplies until further notice. All international flights have been suspended. However, according to government officials import and exports of packages might be possible. The packages will be subject to a four day quarantine, resulting in service delays. With immediate effect-24 March 2020-Jordan is banning all courier shipments (including UPS, FEDEX, DHL, TNT, etc.) from China , Iraq , Lebanon , Italy , South Korea and Egypt for the private sector only. Companies and Corporations are permitted to receive packages from concerned countries. Packages shipped for private individuals must be held at origin and/or RTSd.
Pakistan: Due to the COVID-19 epidemic, Pakistan government has imposed a lock down over the entire country until further notice. After suspension of all flights on 21 March 2020, UPS Pakistan has resumed import and export operation with four flights per week. UPS is not permitted to deliver or pickup due to the lock down, however, customers can drop their packages on predetermined export locations and consignees can pick up their packages at the UPS location.
India Subcontinent
Bangladesh and Sri Lanka will be placed under suspension effective today. If you receive queries re these destinations either export or import, make customer aware we are unable to service at this time.
India : No Commercial Carriers flights in/out country since March 22, major cities ordered all business shut down 21 to 15th Apr, on-going domestic flights cancellations.
People and cargo restrictions. Most of the customers remain closed. Inbound shipments are still arriving into India on freighters and clearance is happening for Pharma shipments and medical devices, essential shipments (approved by local authorities). Airport terminals are still congested. For non-essential shipments too, IF customer can get approval from local authorities we can deliver it. Government requested airport terminals to waive 50% of the demurrage charges until 14th April.
Nepal: Due to the COVID-19 epidemic, the Nepal Government has shut down public and private sectors from 22 March to 7 April 2020. Only businesses, involved in providing food and medical supplies are exempt. All international flights have been suspended until 15 April 2020. There will be no pickup, delivery or customs clearance.
AFRICA
Morocco: On March 15 2020, the government of Morocco extended the suspension to all passenger flights. Charter crews are not allowed to disembark, resulting in a quicker turnaround. UPS continue to import and export volume-however, export is delayed to the next morning. As of 20 March, the Morocco Government declared a state of emergency until further notice. Leaving homes requires permission of local authorities. Critical business, such as supermarkets, medical facilities are exempted from the requirement. All deliveries must be completed by 18.00 and pickups will be only shipped next day. While UPS is maintaining service, pick up and deliveries are subject to delays.
Tunisia: Since 16Mar restrictions on charter crew, Import and Export flights schedule changing.
Nigeria: In an effort to contain Coronavirus from spreading, the Nigerian Government has decided to suspend all International and Domestic passengers flights as of 23 March 2020 until further notice. UPS is operating Import and Export through Cargo flights and Domestic volume is only moving via ground movements. Consequently all volume is impacted by delays in service
South Africa: The President of South Africa announced on 23 March 2020 a complete lock down for the country as of midnight 26 March until 16 April due to the Corona pandemic. Exempted from the lockdown are essential services, such as Health and emergency personnel Security services, Production and distribution of food and basic supplies, essential banking services, Power, Laboratory services and Hygiene services, where UPS delivers some of it. South Africa customs is still working, but clearance might be delayed. UPS is undertaking efforts to be exempted from the measures. UPS is still operational.
Rest of Africa, impact due to CC flights cancellations.
SINGAPORE
Singapore has also been placed under a more stringent lockdown as well. Only essential businesses are allowed to remain open. UPS is continuing operations BUT can only deliver to businesses that are open. It is up to your customer to confirm with intended recipient that they are open and able to receive shipments. If the receiver is not open, don’t ship, wait until they are open to do so.
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Update from UPS received 7 April 2020
·Movement on SP network offered priority to loose carton over palletized shipment
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WWEF shipment and shipment total weight above 2tons in a day required approval from UPS Regional Control Tower before pick up can take place STX / Shipper to provide forecast in advance.
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Deliveries to other Countries and Territories
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Services to and from the following territories are suspended until further notice: Sri Lanka, Myanmar, Timor Leste, French Polynesia, American Samoa, Western Samoa, Fiji, Tonga, Tuvalu, Kiribati, Wallis & Futuna, New Caledonia and Solomon Island
Parcel:
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To avoid customer contact, UPS Parcel will not hand DIAD to customer for signatures. Instead signature pad will show “COVID19” and the screen name will show “CVD” followed by consignee name. Ex. “CVC Smith”
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Currently, all UPS NDA and UPS Worldwide products will continue to have 3 attempts for delivery. If delivery is unsuccessful, the package will be returned to shipper (RTS). UPS will make one attempt to deliver all non-NDA packages if the business is known to be closed for 9 or more days. If delivery is unsuccessful, the package will be returned to the shipper (RTS)
(TAKE NOTE: COST WILL BE INVOLVED for the RTS– please ensure to check to ensure receiver is available to accept and is not disrupted due to lockdown of that particular country.)
Canada
4/2/2020 Due to the Covid-19 Pandemic all provinces in Canada have ordered business that provided non-essential services to shut down until further notice, shipments that are going to such business may be affected, all postal codes are affected by the provincial initiatives. (UPS continues to be allowed to proceed as essential business)
EMEA
General Information:
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Most borders in Europe are closed for people
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State of emergency declared in: Slovakai, Serbia
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Most countries are not allowing events over a certain size, most of them limit to 100
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Most strict is Austria limiting it to 5 people, Isreal 10 people
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UK planning to mandatory isolate elderly people over 70 years for up to 4 months
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Situation differs per country. Some on total lockdown, others under controlled closure.
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NL measurements have been extended until 28th April
Overview – ISMEA Region
More and more countries’ authorities imposing restrictions in the effort to contain the virus spreading, typically banning passengers flights in/out the country, closing borders, restricting the in-country non-essential private companies to work, imposing curfew.
Situation is quite dynamic and changing in every few hours. Only essential goods clearance approval is being given by authorities that too on case to case basis.
Middle East and Central Asia
UAE: UAE is lockdown from 0800pm til 0600am Every Day (Evening till early morning only)
UPS is operating as being logistic company have special permission & as far the flights are arriving, we are on duty to serve the customer with proper safety measures as recommended by the Government.
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Saudi: due to COVID-19 security department decision to lock this area until further notice. Anak, Awamiah, Oatif, Rahima, Ras, Tanuar, Safwa, Seihat and Tarut. For all other cities, service is available but transit time is been effected by 1-2 days extra time due to the difficulties eing faced with load movements into Saudi Arabia. A curfew for the remainder of Saudi Arabia started last week from 15:00-07:00 and will continue until 21 April 2020. General movement between and in major cities is forbidden throughout the day, but as a logistic and transportation company, UPS has an exemption and running operation as normal.
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Kuwait: In order to prevent Covid-19 virus from spreading in Kuwait, all passengers flights are suspended from/to Kuwait until further notice. Cargo flights are still operating as per schedule without restriction.
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Bahrain: In order to prevent Covid-19 virus from spreading, Bahrain has suspended all passenger flights until further notice, resulting in export/import delays.
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Oman: In order to prevent Covid-19 virus from spreading, Oman has suspended all passenger flights until further notice, resulting in export/import delays.
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Qatar: In order to prevent Covid-19 virus from spreading, Qatar has suspended all passenger flights until further notice, resulting in export/import delays. Passenger flights from Europe are still operational but less frequent. The government ahs restricted working hours and available staffing in the industry. Following those guidelines, UPS will reduce opening hours from 07:00am 13:00- hence, pick up and deliveries are subject to delays.
-
Jordan: A national emergency declaration was issued by the government of Jordan locking down all public and private sectors with the exception of Health & Food supplies until further notice. All international flights have been suspended. However, according to government officials import and exports of packages might be possible. The packages will be subject to a four day quarantine, resulting in service delays. With immediate effect – 24 March 2020 – Jordan is banning all courier shipments (including UPS, Fedex, DHL, TNT, etc) from China, Iraq, Lebanon, Italy, South Korea and Egypt for the private sector only. Companies and Corporations are permitted to receive packages from concernted countries. Packages shipped for private individuals must be held at origin and/or RTSd.
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Pakistan: Due to the Covid-19 epidemic, Pakistan government has imposed a lock down over the entire country until further notice. After suspension of all flights on 21 March 2020, UPS Pakistan has resumed import and export operation with four flights per week. UPS is not permitted to deliver or pick up due to the lock down, however, customers can drop their packages on predetermined export locations and consignees can pick up their packages at the UPS location.
India Subcontinent
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India: No Commercial Carriers flights in/out country since March 22, major cities ordered all business shut down 21 to 15 April, on-going domestic flights cancellations. People and cargo restrictions. Most of the customers remain closed. Inbound shipments are still arriving into India on freighters and clearance is happening for Pharma shipments and medical devices, essential shipments (approved by local authorities). Airport terminals are still congested. For non-essential shipments too, IF customer can get approval from local authorities, we can deliver it. Government requested airport terminals to waive 50% of the demurrage charges until 14th April.
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Sri Lanka: As an additional measure to contain Covid-19 spreading, since 24 March 2020, Sri Lanka authorities have imposed a curfew preventing non-essential activities and related people circulation, resulting in Delivery and Pick Up service delays.
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Bangladesh: In order to contain Covid-19 virus, the Bangladesh Government has decided to shut down all public sectors and declared a public holiday from march 26 2020 to April 11 2020 inclusive and imposed travel and movement restrictions across the country, including major cities such as the capital Dhaka, Cottogram, Sylhet, Rajshaji and Khulna, resulting in delays in pickup and delivery. The country has suspended all International flights until further notice and import custom clearance is shut until April 4, therefore all import packages during this time need to be held at origin and/or transit hubs.
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Nepal: Due to the Covid-19 epidemic, the Nepal Government has shut down public and private sectors from 22 March to 7 April 2020. Only businesses, involved in providing food and medical supplies are exempt. All international flights have been suspended until 15 April 2020. There will be no pickup, delivery or customs clearance.
Africa
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Morocco: On March 15 2020, the government of Morocco extended the suspension to all passenger flights. Charter crews are not allowed to disembark, resulting in a quicker turnaround. UPS continue to import and export volume-however, export is delayed to the next morning. As of 20 March, the Morocco Government declared a state of emergency until further notice. Leaving homes requires permission of local authorities. Critical business, such as supermarkets, medical facilities are exempted from the requirement. All deliveries must be completed by 18:00 and pickups will be only shipped next day. While import and export flights schedule changing.
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Nigeria: In an effort to contain Covid-19, from spreading, the Nigerian Government has decided to suspend all international and domestic passenger flights as of 23 March 2020 until further notice. UPS is operating import and export through cargo flights and domestic volume is only moving via ground movements. Consequently, all volume is impacted by delays in service.
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South Africa: The President of South Africa announced on 23 March 2020 a complete lock down for the country as of midnight 26 march until 16 April due to the Covid-19 epidemic. Exempted from the lcokdown are essential services, such as Health and emergency personnel security services, production and distribution of food and basic supplies, essential banking services, power, laboratory services and hygiene services, where UPS delivers some of it. South Africa customs is still working, but clearance might be delayed. UPS is undertaking effors to be exempted from the measures. UPS is still operational.
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Rest of impacted due to CC flights cancellations.
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Update from DHL eCommerce recieved 6 April 2020
As disruptions in the logistics industry continue, we have needed to readjust some of our European routes. Please note for France we can currently only accept Parcel Direct or Packet Plus shipments, effective immediately. Our Packet Plus Zone 3 and Parcel Direct France emergency surcharge have been revised to reflect this temporary service change, see table below.
Also listed below is our updated list of temporarily suspended lanes, freight received for these destinations after 07 April 2020 will be returned at cost to customer.
Click here to view Temporary Service Change table
Please note we cannot accept freight to the below destinations due to country block, postal backlogs and/or flight cancellations, new additions include South Korea, Hong Kong, Singapore, Thailand and Indonesia. *Note we can accept Packet Plus to Finland, Georgia and Greece.
Click here to view Destination Country Block table
We will continue to keep you update with the latest service alerts, however due to the ever-changing situation please expect delays of up to 15 days.
By continuing to ship with DHL eCommerce Solutions, you will be deemed to have accepted these new conditions set out in this email.
Note:
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Surcharges are GST zero-rated and in AUD dollars
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Surcharges will be charged in addition to the applicable rates based on product and destination country
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DHL reserves the right to charge other applicable surcharges in addition to this Emergency surcharge
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Update from UPS received 2 April 2020:
Below Service Updates last updated: March 31st, 2020 . This will give you an overall understanding how UPS are operating globally and the continuous challenges we are faced daily from each UPS Office location.
· EUROPE – In Turkey, movements between major cities have been restricted, but the transportation of goods was exempted; the situation is fluid as the rules are not clear and UPS will be monitoring closely. In Ukraine, the Kyiv International Airport will be open for cargo flights throughout April.
· AMERICAS – In Peru, curfew hours have been implemented from 6:00 PM to 5:00 AM through April 12th, with no exceptions and a requirement that deliveries conclude by 6:00 PM with a one hour grace period. In Brazil, the governors of all 27 states have established confinement rules, with small variations from state to state, but there are no restrictions on cargo or logistics transportation.
· APAC – In Indonesia, UPS secured written agreement that we will be able to access all areas of the country to provide logistics services for the duration of the pandemic. Prime Minister Nguyen Xuan Phuc of Vietnam announced strict social distancing measures from April 1 to April 15, under which only essential services will be allowed to operate normally. This is a summary of developments for informational purposes only, may not include all details and is subject to change as the situation evolves.
In China, there is a weight restriction of 200kgs effective today per day per shipment from same sender. We ask all clients to adhere this restrictions to avoid refusal of collection. Take note this may change without notice so we ask for everyone’s cooperation on such difficult time for all.
Click here to download the full list of countries and restrictions
Please refer to ups.com for country level service updates or select the country link to see service alerts for that location and take note UPS are experiencing major backlogs and doing all possible to minimize delay where possible. Please ensure to let customers know to add additional 1-3 days on top of existing transit time to cover the delay especially from Asia Pac as space constriction applies. Some may take longer.
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Update from DHL received 31 March 2020
A Nationwide Lockdown in South Africa is effective from midnight Thursday 26th March. DHL Express will continue to operate during this period, having been approved to transport all goods that are classified as essential
DHL Express can support moving the following essentials;
Medical products including Hospital supplies, equipment and protective equipment
Products that support essential services e.g. machinery required to keep food production going, products required to keep medical support going (parts, machines, etc)
Please note that DHL is only allowed to carry the above commodities (or related items), no other exports will be accepted – Please ensure that your customers are aware.
To help you keep up to date on DHL operations in impacted countries, you will find via the link below the latest update on the DHL Express network status:
https://www.simplydhl.com/covid-19updates
Download DHL Limits on pieces and shipments.
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Update from TNT recieved 31 March 2020
TNT Economy Services: Effective Immediately all Economy services for both OUTBOUND and INBOUND are temporarily suspended. Currently excludes New Zealand to Australia and PNG Economy services.
TNT Express Services: Effective Immediately all Express shipments for both INBOUND and OUTBOUND are to be maximum of 100kg’s. Any shipment over 100kg’s will need to submitted for a pricing request.
Customer Messaging: If you have require a quote for an international shipment over 100kg;s with TNT please contact you local Freight Consultant.
Franchisee messaging, for any customer shipment over 100kg’s with TNT you will need to explore DHL / UPS or request ICS pricing from TNT.
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The following update was provided by TNT on 26 March 2020:
As the impact from COVID-19 continues to spread across the globe, our state and national governments are issuing work and travel restrictions on a daily basis, which are impacting our ability to meet some of our service commitments.
As a result, we will be suspending Express service downgrade credits for our 9:00 Express, 10:00 Express, 12:00 Express and Overnight Express TNT Domestic services, effective immediately until further notice.
As an essential transportation service provider, we will continue operating as government restrictions and regulations allow. We recognise and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time. We remain focused on serving our customers and providing relief supplies to areas that need it the most.
Any issue with shipments before the 24th credits can be submitted for and will be viewed as per normal.
3. Will there be any additional costs incurred to my shipments?
UPS release received 8 April 2020
UPS Peak Surcharge
Updated Peak Surcharge information is now available for review, including new Peak Surcharge rates and additional Peak Surcharges that will take effect beginning April 12 and remain until further notice.
Click here to download list of surcharges
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TNT release received 2 April 2020:
TEMPORARY SURCHARGE ON ALL TNT INTERNATIONAL SHIPMENTS
TNT is an essential business keeping commerce moving and delivering critical relief during the COVID-19 crisis. We are still delivering for you as the applicable regulations allow despite local restrictions in various parts of the world.
These restrictions are disrupting the global supply chain and our costs have gone up in the new operating conditions. To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all TNT international shipments beginning April 6, 2020.
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Effective date
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Impacted shipments
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Surcharge per kg (in AUD)
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April 6, 2020
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Outbound from Mainland China to the rest of the world
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$1.50 per kg*
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Intra-APAC
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$1.50 per kg*
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All international shipments except for above
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$0.35 per kg*
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* Minimum of AU$1.50 per shipment applies, regardless of the origin market.
- APAC markets: Australia; Mainland China; Hong Kong SAR China; Indonesia; Japan; Korea; Malaysia; New Zealand; Philippines, Singapore; Taiwan China; Thailand and Vietnam
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DHL Surcharge Release as at 24 March 2020
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DHL SURCHARGE
In order to ensure operational continuity and to keep connecting the world with a high-quality service, we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.
DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.
You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.
Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.
These factors, among others, increase our costs during this period to unsustainable levels.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
Please find below the mechanism of this surcharge:
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Billing Method
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Chargeable Weight
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Charge Amount
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Emergency Situation Surcharge
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Fixed Charge
Per Shipment
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Up to 2.5kg
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No Charge
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2.51 - 30kg
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$ 4.50
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30.1 - 70kg
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$ 25
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70.1 - 300kg
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$ 90
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>300kg
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$ 350
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Below you will find how this will work for 2 example shipments:
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20 kg shipment from Wellington (New Zealand) to London (United Kingdom):
Surcharge amount: $ 4.50
190 kg shipment from Toronto (Canada) to Auckland (New Zealand):
Surcharge amount: $ 90
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WHEN WILL THE SURCHARGE TAKE EFFECT?
The Emergency Situation Surcharge will be effective as of the 1st April 2020 until further notice.
IN WHAT INSTANCES WILL THE SURCHARGE APPLY?
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
It is not applicable to Time Definite Domestic (TDD) shipments and does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
LATEST NETWORK UPDATES
To help you keeping up to date on our operations in impacted countries, you will find via the link below the latest update on our network status:
https://www.simplydhl.com/covid-19updates
This website will be updated twice per week. In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.
DHL Express will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs. We will also continue to inform you about any major changes in our service offering. In the meantime, if you have any questions, please reach out to your DHL account manager.
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4. Are there any updates or restrictions on receiving or sending shipments internationally?
The following update from DHL as at 27 March 2020:
A Nationwide Lockdown in South Africa is effective from midnight Thursday 26th March. DHL Express will continue to operate during this period, having been approved to transport all goods that are classified as essential
DHL Express can support moving the following essentials;
Medical products including Hospital supplies, equipment and protective equipment
Products that support essential services e.g. machinery required to keep food production going, products required to keep medical support going (parts, machines, etc)
Please note that DHL is only allowed to carry the above commodities (or related items), no other exports will be accepted – Please ensure that your customers are aware.
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The following update from UPS received on 26 March 2020
Overview – ISMEA Region
More and more countries’ authorities imposing restrictions on the effort to contain the virus spreading, typically banning passengers flights in/out the country, closing borders, restricting the in-country non-essential private companies to work and imposing curfews. Collateral impacts to our business come as well from less government officials available (clearance) and ops employees to be on duty. Middle East and Central Asia, and from this week more India Subcontinent and Africa countries have service impacted because of additional banning rules. The focus which has been primarily on Network contingency solutions is extended to understand the in-country impacts from clearance to final mile. All the below involved countries are incurring service delays, additional days in transit not fixed as the contingency flows are variable through a very dynamic situation.
Middle East and Central Asia
UAE: Most of the passenger flights have suspended operations, only Freighter and still operating.
Pakistan: No commercial flights since 21 Mar, major cities ordered all business shut down 21 to 31 March.
India Subcontinent:
India: no CC flights in/out country since 22, major cities ordered all business shut down 21 to 15 April, on-going domestic flights cancellations
Custom Clearance to be impacted due to Customs officers potential unavailability.
Suspension of Service Guarantee
Effective 26 March 2020 and until further notice the UPS service Guarantee (aslo referred to as UPS Money Back Guarantee) is suspended for all shipments from any origin to any destination.
Temporary Service Adjustments
UPS operations will continue, with daily pick-ups and deliveries except where constrained by government restrictions. See link for further information:
https://www.ups.com/nz/en/service-alerts.page?id=alert1
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The following update has been sent by DHL and is correct as at 17 March 2020:
US & Canada Region:
No Update
CHINA:
With the exception of the WUHAN / WHU service centre, all DHL service centres in China have received approval from the authorities to resume normal pickup and delivery services from 09 Mar. WUH service centres will remain under service suspension until further notice
Please find the following highlights for the impact to network:-
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Airport / Flight Operations
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All flights to and from WUH have been cancelled.
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Majority of Intercontinental network flights resumed operation.
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In / Outbound WUH Operation
ITALY:
Following the news of the decree signed in Italy due to Coronavirus on March 8th, this is to inform that DHL can continue to operate as normal so no additional restriction on service level apart from the 11 lockdown cities mentioned below.
Please note that public places such as Museums, Schools, Universities etc. will be closed by decree till April 3rd. Not delivered shipments will be scanned accordingly.
Pickup and delivery service to the 11 lockdown cities mentioned below is suspended until further notice (DCT http://dct.dhl.com/ updated accordingly):
• Bertonico 26821 - MILEAI
• Casalpusterlengo 26841 - MILEAI
• Castelgerundo 26844 - MILEAI
• Castiglione d’Adda 26823 - MILEAI
• Codogno 26845 - MILEAI
• Fombio 26861 - MILEAI
• Maleo 26847 - MILEAI
• San Fiorano 26848 - MILEAI
• Somaglia 26867 - MILEAI
• Terranova dei Passerini 26827 - MILEAI
• Vo Euganeo 35030 - VCEHPD
• Vo Vecchio 35030 - VCEHPD
• Vo 35030 – VCEHPD
ISLAMIC REPUBLIC OF IRAN:
As per the GCAA Safety decision 2020-01 issued by Airport operations control, all aircrafts operating scheduled and/or non-schedule flights (including cargo and passenger flights) between the Islamic republic of Iran and UAE shall not be permitted to enter UAE.
Currently there are no alternative flights which can be used for both Inbound and Outbound, so the service to Iran will remain suspended until further notice.
SOUTH KOREA:
COVID-19 infection cases has grown fast over the last few days with about 80% of the cases related to the participants of religious cult gathering in Daegu, 250kms south of Seoul.
On Feb 23, the government raised the alert level to the highest ‘Red’ and the education ministry instructed all schools to delay their coming semester by one week.
DHL services are carried as normal across the country including Pick-Up and Delivery (PUD) services to key accounts and hospitals.
Access control such as quarantine and temperature checks are observed at some of the customer sites, delaying our PUD services.
DEMOCRATIC PEOPLE’ S REPUBLIC OF KOREA (KP) SERVICE DELAYS (North Korea)
D.P.R.K government announced on Saturday, 22 February 2020 that all flights, trains, trucks and ships in and out of KP are suspended until spreading of Coronavirus is under control. DHL couriers in KP can still perform PUD operations, but the shipment transportation to and from KP is blocked temporarily. Inbound shipments to KP will be on hold at the HONG KONG HUB for the time being. Please expect long service delay into KP.
5. Are there any updates or restrictions on receiving or sending shipments domestically?
At present, there are no restrictions on sending parcels domestically within Australia.
6. With the ‘Social Distancing’ measures, what should we do when receiving / signing for deliveries?
All InXpress carrier partners have now implemented the change to support "social distancing" and minimise to risk to our customers and staff.
Effective immediately, drivers will no longer be required to ask for signatures and will instead ask for and record the surname of the customer and record their signatures as "COV" or “CV”.
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DHL provided the following update on 23 March 2020
THE SAFETY OF OUR CUSTOMERS: Non-Contact Deliveries
To assist our customers who do not wish to sign on scanners or on paper due to social distancing, beginning Monday March 23rd, we will temporarily enable the Signature Release option for all business-to-consumer (B2C) shipments on our On Demand Delivery platform. Receivers whose shippers already permit Signature Release will continue to receive the same delivery experience they’ve always had.
Please note the following important rules we always follow for Signature Release:
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Shipments keep the signature requirement, unless the receiver authorizes release using On Demand Delivery
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DHL stores an electronic record of the release authorization, including name, date and time
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Signature Release does not mean DHL will “just leave it.” The receiver must authorize the release using On Demand Delivery. If there is no release authorization, we will always attempt to get a signature.
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In cases where the receiver does not choose Signature Release prior to delivery, but still does not want to sign on the scanner, our couriers will temporarily offer a non-contact alternative.
7. What precautions is InXpress taking with their staff regarding COVID-19?
At present, InXpress is “Business As Usual” but we continue to monitor the situation on a daily and hourly basis. To date, the following protocols have been implemented:
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No international travel is to be undertaken
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All company conferences have been delayed or cancelled
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Any employees who have previously travelled outside of New Zealand, or been in contact with a person suspected to have coronavirus must self-quarantine for 14 days
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Where employees (or their family members they have immediate contact with) have symptoms they will not be joining us in the office, they will follow instructions to be tested and until cleared to return physically to work, will remain at home
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We are introducing additional hygiene measures within the office including provision of hand sanitiser and an enhanced working space cleaning policy for all staff and visitors
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We are advising staff to avoid meetings face-to-face where possible and to instead utilise skype/other video or audio for meetings
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We have developed a ‘Work From Home’ Emergency Contingency Plan that will be implemented in the event that it deemed necessary.
Please note that all our usual admin capabilities (e.g. phone, email, proposal and costing generation, invoicing etc) will remain fully operational, even as we revert to remote working ourselves.
8. Are there any updates from Carrier Partners?
DHL have provided a statement regarding COVID-19:
https://www.logistics.dhl/content/dam/dhl/global/dhl-global-forwarding/documents/pdf/glo-dgf-statement-corona-virus.pdf
https://www.simplydhl.com/covid-19updates
Toll is providing regular updates at:
https://www.tollgroup.com/news-and-media/news/toll-groups-response-covid-19
TNT is providing regular updates at:
https://www.tnt.com/express/en_au/site/alerts.html
FedEx has provided the following document for download:
https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-au.pdf
For UPS, the link is:
https://www.ups.com/nz/en/service-alerts.page?id=alert1
9. Other useful Links related to COVID-19
For further information and regular updates, please refer to the Ministry of Health NZ:
https://www.health.govt.nz/
The official NZ Govt COVID-19 site is:
https://covid19.govt.nz/
For World Health Organisation updates, visit:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen